Terms of service

CloverSim — Terms of Service

Last Updated: 11/14/2025

1. Introduction

Welcome to CloverSim (“CloverSim,” “we,” “our,” or “us”). CloverSim is a DBA (doing business as) of EsimOwl, LLC, a limited liability company organized in the United States. These Terms of Service (“Terms”) govern your access to and use of CloverSim’s websites, mobile applications, eSIM products, data services, and any related services (collectively, the “Services”).

By purchasing, activating, or using our Services, you agree to be bound by these Terms. If you do not agree, you may not use the Services.

2. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use our Services. By using our Services, you represent and warrant that you meet this requirement and have the legal authority to enter into this agreement.

3. Services Overview

CloverSim provides digital SIM (“eSIM”) connectivity solutions, including mobile data packages for domestic and international use. Coverage, speed, and availability vary by region and are dependent on third-party network partners.

We reserve the right to modify or discontinue any part of the Services at any time, with or without notice.

4. Account Registration

You may be required to create an account to purchase or activate an eSIM. You agree to:

  • Provide accurate and current information

  • Maintain the security of your login credentials

  • Notify us promptly of unauthorized access

  • Be fully responsible for all activity under your account

5. Use of Services

You agree not to misuse the Services. Prohibited uses include, but are not limited to:

  • Illegal or fraudulent activity

  • Network abuse or attempts to bypass usage limits

  • Reselling or redistributing Services without authorization

  • Violating the terms of network carriers 

We may suspend or terminate your access if we suspect misuse.

6. Plans, Payments & Billing

All prices, data package details, and billing terms are provided at checkout. By purchasing a plan, you authorize CloverSim (EsimOwl, LLC) to charge your selected payment method.

All purchases are final unless otherwise stated, as eSIMs are digital and cannot be returned once activated.

We may update pricing at any time. Changes will not affect previously purchased plans.

7. Refund Policy

Refunds may be granted only in the following circumstances:

  • You purchased an eSIM but have not yet scanned or activated it

  • The eSIM is proven non-functional due to a CloverSim issue and our support team is unable to resolve it

  • Duplicate or accidental charges made through our system

Refunds are not available if:

  • Your device is not eSIM compatible

  • Network conditions vary by region

  • You purchased the wrong plan or destination

  • You changed your travel plans

  • You used any amount of the data and later request a refund

All refund decisions are at our final discretion.

8. Coverage & Network Performance

CloverSim relies on third-party carrier networks. We do not guarantee:

  • Continuous or uninterrupted service

  • Specific speeds or performance

  • Service availability in all locations

Network outages, restrictions, or roaming limitations may occur. By using our Services, you acknowledge these factors are outside our control.

9. Device Compatibility

It is your responsibility to ensure that your device:

  • Supports eSIM technology

  • Is unlocked

  • Is compatible with the carrier networks in your selected region

No refunds will be issued for incompatibility issues.

10. Intellectual Property

All content, trademarks, branding, and technology associated with CloverSim and EsimOwl, LLC are the property of EsimOwl, LLC or its licensors. You may not copy, modify, distribute, or reverse-engineer any part of the Services.

11. Privacy

Your use of the Services is also governed by our Privacy Policy, which describes how we collect and use your information. By using our Services, you consent to such processing.

12. Limitation of Liability

To the maximum extent permitted by law:

  • CloverSim (EsimOwl, LLC) is not liable for indirect, incidental, special, punitive, or consequential damages

  • Total liability for any claim related to the Services shall not exceed the total amount you paid for the affected plan

We are not responsible for losses resulting from:

  • User error or improper installation

  • Device malfunction

  • Acts of God or events outside our control

13. Indemnification

You agree to indemnify and hold harmless CloverSim (EsimOwl, LLC) and its employees, affiliates, partners, and providers from any claims, losses, damages, or expenses arising from your use of the Services or violation of these Terms.

14. Termination

We may suspend or terminate your access to the Services at any time for violations of these Terms or for actions that harm our operations or reputation.

You may discontinue use of the Services at any time; however, no refunds will be provided except as described in Section 7.

15. Governing Law

These Terms are governed by the laws of the jurisdiction in which EsimOwl, LLC is registered, without regard to conflict-of-law rules.

Any disputes shall be resolved through binding arbitration or in small-claims court unless prohibited by local law.

16. Changes to Terms

We may update these Terms at any time. When we do, we will revise the “Last Updated” date above. Continued use of the Services constitutes acceptance of the updated Terms.

17. Contact Information

For questions or support, you may contact us at:

CloverSim (EsimOwl, LLC)
Email: support@cloversim.com

Or visit our help center.